Puma's online website currently does not facilitate exchanges, however we are working on implementing an exchange process in the future. Please note, online orders cannot be exchanged in a Puma store. Please call into our contact centre for any queries.

Please note that we do not facilitate returns through Pargo (the pickup points, such as Clicks). All return collections need to take place at your home/work address.

Please note, all refunds will take anywhere between 2 to 14 business days to reflect back into your account. Additionally, you will be refunded back into the bank account that was used when purchase was made.

Please note that once our couriers have collected your returned package, you can track its progress using the tracking details provided in your return confirmation. This will give you updates on the status and location of your returned order.